Stop starting new games
Do not open more titles while the cashier reports an active session.
- 1
- 2
Close the loaded game
Use the in-game close control, refresh the lobby and allow the session state to update.
- 3
Check round history
Confirm the last stake, result and balance; save the round ID if the game disconnected.
- 4
Retry once after settlement
If the block remains, provide support with device, game, round and exact cashier message.